Return and Refund

Returns, Refunds, and Order Support

We want you to understand the options available if a purchase does not meet your expectations. This policy outlines our general procedures for returning products and resolving order-related concerns.

Unless a different period is stated for a particular product, eligible items may generally be returned within 30 days of delivery, subject to the conditions below and applicable law.

Return Eligibility

A product submitted for a standard return should generally meet these conditions:

It remains unused and in its original condition.
Original packaging and included components are retained where applicable.
The purchase can be verified through an order number or other reasonable proof.
The product satisfies any specific return conditions disclosed before purchase.

Returns may be reviewed individually to confirm that the applicable requirements have been met.

Items With Special Conditions

Some products may have limited return eligibility due to personalization, hygiene requirements, safety considerations, perishability, or other product-specific circumstances.

Any restrictions will be applied only where permitted by applicable law. They do not override mandatory consumer rights.

How to Submit a Return Request

Before sending a product back, contact customer support through the available store support channel.

Please provide:

Your order number.
The product you wish to return.
A short explanation of the reason.
Photographs or other supporting details when reporting damage, defects, or an incorrect item.

We will review the information and explain the next steps.

Return Authorization and Shipping

Please wait for return instructions before shipping any product.

The appropriate return method and responsibility for shipping costs depend on the reason for the return and the conditions disclosed at purchase.

For voluntary returns, customers may be responsible for return shipping expenses where permitted by law. If the issue results from an incorrect, damaged, or defective product, we will assess the circumstances and explain the available resolution.

Inspection and Refund Approval

Returned products may be inspected after they arrive.

Once the review is complete, we will communicate whether the refund has been approved. If additional information is required, we may contact you before completing the review.

Refund Method and Timing

Approved refunds are generally issued through the original payment method.

The time required for the refund to appear may vary according to the payment provider, bank, or card issuer.

Any applicable adjustments to the refund amount will be handled in accordance with the disclosed conditions and applicable law.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from what you ordered, please notify us as soon as reasonably possible.

Where appropriate, provide photographs of the product and packaging. We will review the circumstances and determine an appropriate remedy, which may include a replacement, refund, or another solution required by law.